Best Buy Store Purchase

[jpl3]

I recently took advantage of Best Buy's trade in program to upgrade my iPhone 12 Pro. After a couple of weeks of using my new iPhone 13 Pro Max, I realized the size was too large for me to hold comfortably. My plan was to exchange it for an iPhone 13 Pro but when I went to the store, they told me that I would lose the value of my trade in and would have to pay an additional $600-something if I wanted to exchange it.

Since it is a Verizon device, I am still within the allowed 30-day return window. However, it doesn't seem right that I would essentially have to forfeit the value of the trade in in order to return the device for a new one. Does anyone have any advice on what to do?

Thank you

[hockeycanuckjc Community Veteran]

If the phone is too large to hold, consider buying one of those devices that you can put on the back of your phone and you can easily hold it. I think they are called pop sockets.

[nckhammond]

Maybe it's changed, I thought phones had a 14 day return period no matter what and there is a restocking fee.

[jpl3]

Verizon devices get a 30-day return window

[Sarah-BBY Social Media Specialist]

Hello, jpl3,

Thank you for joining our online community. Purchasing a new phone is always exciting, and it is even better when there is a trade-in option to take advantage of. I understand you may not be happy with the original device you chose, which may lead you to considering an exchange. I’d like to learn a bit more about how this transaction was processed, in effort to ensure I am providing you with the most accurate information.

Your Private Messages have been received. I’ll be checking in with you there, so I can complete the required verification process.

Sincerely,