01-04-2021 05:17 AM
01-04-2021 05:37 AM
At this point, receiving my marginal $200 in Best Buy Credit isn't enough. I place a premium on my time, and while normally I'd let smaller things go (and I did with, say, the activation failure, which I also happen to have documentation of) now it's largely a matter of principle. This is absurd.
01-08-2021 03:38 PM
Thanks for taking the time to reach out to us about your experience. Our Trade In promotions are a great way to save some extra money on a new phone, and I have utilized this option several times to save some cash! I'm sorry to hear that this process didn't go as smoothly as we would like for you.
I'd be happy to take a closer look into this and see what I can do to help. Please send us a private message with your full name, email, order number or Customer PIN from the receipt, and phone number, and I can get started.