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Registered: ‎02-04-2019

Best Buy - never buy with cash or debit - return policy discriminatory

This policy has tripped me up before. It is also pretty discrimintory to folks without a lot of cash in their accounts, you can literally mean they do have not a penny because you are "processing" their cash return. 

 

How much money does best buy make on the float from all that cash? 

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Registered: ‎12-23-2016

Re: Best Buy - never buy with cash or debit - return policy discriminatory

Hi JoanneManning,

 

Thanks for joining us at the Best Buy Community forums.  

 

We want to be as up-front as possible about how returns with us work, which is why we post our Return & Exchange Promise on our web site and in all of our stores. For cash purchases over $800, or check or debit purchases lacking a major credit card logo over $250, the refund will be processed by a check, sent by mail.

 

I appreciate your feedback about how this process doesn’t work for you. We’re always listening to our customers, and trying to provide the best experience possible.

 

If you have any questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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