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New Member
Posts: 1
Registered: ‎12-16-2019

Best Buy in store purchase scam

I recently bought an ipad air latest model from the Best Buy in town and figured out that I did not need it after all.  I returned it but received 60 something dollars less than I originally paid for it.  I also returned my keyboard and got 50 dollars less than I paid for it.  What the heck is going on?  I called the 800 number and they were not much help and the manager here is rude and I do not understand what the heck is going on and why I am out 112 dollars!!!!!  I will also be returning the tv that I bought and will not ever shop at Best Buy again due to this. 

Best Buy Employee
Posts: 1,623
Registered: ‎01-09-2015

Re: Best Buy in store purchase scam

I’m at a loss as to why this would happen. Did they allow you return it without a receipt?
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,362
Topics: 17
Kudos: 113
Solutions: 82
Registered: ‎10-03-2017

Re: Best Buy in store purchase scam

Hello, melysechoes2020,


I appreciate you reaching out and I'm sorry to hear you've faced these issues. It's certainly strange and something I can't say I've heard of before. I do apologize for the delayed response as the holiday season is in full-force. That being said, since you initially reached out, were you able to get this resolved?

Dave|Social Media Specialist | Best Buy® Corporate
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