Best Buy Store Purchase

[JonathanEBrown]

Hello Best Buy. Your guy told me that it was open box because someone had came in and tried to use an app on it. The app wouldn't work so they didn't buy it. That was 2 days ago. Yesterday I found out it was blacklisted. I want this fixed!

[Allison-BBY Social Media Specialist]

Hello, JonathanEBrown, and welcome to our online community!

Thank you for posting on our forum for support. Purchasing an open-box item is always a good way to save on an important purchase. I'm sure you were excited about your phone, and I hate to hear about the situation you're facing with it now. This is far from what we want for our customers.

Have you been able to get in touch with the Pensacola store since yesterday to discuss this phone?

Regards,

[JonathanEBrown]

No. I don't normally get excited about phones. And they don't answer their phone and I'm unable to go there today. The salesman told me that it was only an open box because a customer opened it in front of him, checked an app and put it back in the box. He straight lied to me. No 2 ways about it. If he can lie to customers and still work there, that says alot about your company. Which by the looks of it, this is far from any kind of isolated incident. And when I put my sim card in it, it caused my whole verizon acct to become locked so I lost out on a $9,000 job today. Not too happy.

[Allison-BBY Social Media Specialist]

JonathanEBrown,

I appreciate you sharing those details. I definitely want to follow up on this as soon as possible and see how I can help now. 

To begin, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your in-store receipt. You can find the blue option to message me to the right of my name below.

All the best,

[JonathanEBrown]

There's no option to message you on here. But here's my info. Jonathan {removed per forum guidelines}, {removed per forum guidelines}. Please email for number and pin.

[Allison-BBY Social Media Specialist]

Jonathan,

I see that you ended up privately messaging me yesterday evening, and I will be following up with you there shortly. Please keep an eye on your inbox for my reply!

Happy to help,