06-01-2021 12:17 PM
06-01-2021 02:35 PM
Hello, JonathanEBrown, and welcome to our online community!
Thank you for posting on our forum for support. Purchasing an open-box item is always a good way to save on an important purchase. I'm sure you were excited about your phone, and I hate to hear about the situation you're facing with it now. This is far from what we want for our customers.
Have you been able to get in touch with the Pensacola store since yesterday to discuss this phone?
Regards,
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06-01-2021 03:15 PM
06-01-2021 03:28 PM
JonathanEBrown,
I appreciate you sharing those details. I definitely want to follow up on this as soon as possible and see how I can help now.
To begin, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your in-store receipt. You can find the blue option to message me to the right of my name below.
All the best,
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06-01-2021
04:28 PM
- last edited on
06-02-2021
11:34 AM
by
Allison-BBY
There's no option to message you on here. But here's my info. Jonathan {removed per forum guidelines}, {removed per forum guidelines}. Please email for number and pin.
06-02-2021 11:35 AM
Jonathan,
I see that you ended up privately messaging me yesterday evening, and I will be following up with you there shortly. Please keep an eye on your inbox for my reply!
Happy to help,
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