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New Member
Posts: 2
Registered: ‎05-07-2022

Best Buy employee all lying about

Is there a reason all bestbuy employees continue to lie about in stock ps5 and video cards .

I checked online bb it said my local owasso store had a card in stock , I decided to make the drive over to pick it up upon arriving they claim they don’t have any stock . I asked twice and they all said no we don’t have it . I made my purchase of other things and left . Upon leaving I pulled up the bb app and wow it shows the card in stock and ready for pick up within 1 hr.

Don’t believe employee or manager at owasso they’ll lie to your face.
Posts: 10,940
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Registered: ‎11-10-2008

Re: Best Buy employee all lying about

Inventory changes quickly. Unfortunately I find this to be the case at other retailers too, especially the one with the bullseye. It could have been sold already. It would not update right away to reflect this. 

 

If you feel you can get this card, place an order in the app and see what happens. Should all else fail you would have to wait for the card to be in stock again. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎05-07-2022

Re: Best Buy employee all lying about

If you read the post the item was in stock , I ordered it via the app to prove they were lying.
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Posts: 10,940
Topics: 1,755
Kudos: 897
Blog Posts: 0
Solutions: 344
Registered: ‎11-10-2008

Re: Best Buy employee all lying about

Your initial post did not say you ordered it as there was some other information I feel you had omitted based on your experience. As I elaborated in my reply inventory can change quickly. If you got the card, great! Consider yourself one of the lucky ones that were able to grab a hot item Smiley Wink 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Best Buy Employee
Posts: 2,560
Registered: ‎01-09-2015

Re: Best Buy employee all lying about

There are multiple ways that merchandise is received without physically laying their hands on the item, I don't automatically assume malfeasance when an employee provides inaccurate information.  With the hundreds of times a day they get asked this question, they likely provided the answer that was once correct.  As hockeycanuckjc stated, inventory levels can change quickly.  With multiple freight carriers and receiving not limited to once a day, its not uncommon for an answer to be wrong.  Trust me, I understand the frustration with inaccurate information.  Prior to joining the Custom Services Team I was in Best Buy management.  It is super common to get answers that are assumptions, I can't tell you how many times a seemingly knowledgeable employee would insist a connector or adapter doesn't exist simply because we didn't carry it.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***