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Posts: 6
Registered: ‎12-22-2019

Best Buy email address?

I literally just need a copy of my receipt but I keep getting bounced around and put on long long holds and disconnected. Anyone have a contact email? This is nuts.
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Posts: 1,217
Topics: 51
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Registered: ‎01-13-2015

Re: Best Buy email address?

Best Buy retired their customer support email a few years ago, so the main ways to reach their corporate support teams are through these forums, their online chat, and 1-888-BEST-BUY.  The article below outlines how to get a copy of your receipt.

 

How Do I Get a Copy of My Receipt?

 

You can also try to call your local Best Buy store and verify a few pieces of information if the above steps don't do the trick for you.  Hope you're staying safe. Smiley Happy


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 6
Registered: ‎12-22-2019

Re: Best Buy email address?

Thank you! Unfortunately I have not been able to get through to anyone over the phone- a lot of sitting hold times, getting transferred, then the call dropping. Smiley Sad I might try again later but I’m getting pretty burnt out by the telephone runaround. And it looks like I wasn’t logged in/didn’t associate this order with my account because of course I didn’t, hahaha. Thank you for your help again!
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Posts: 1,217
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Registered: ‎01-13-2015

Re: Best Buy email address?

Happy to help. Smiley Happy  I feel your pain, I had to reach out to Apple a few times last week regarding an extremely delayed order and was on hold a lot longer than I wanted lol.  Hopefully, you can get what you need soon!


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

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Posts: 3,996
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Registered: ‎11-29-2016

Re: Best Buy email address?

[ Edited ]

Good evening, justdoingmybest,

 

Welcome to our forums!  I apologize for the delay in our reply to your post, as we’ve been working through a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 

 

I see Sam15 is also just doing his best, and has provided some excellent advice for you here, and even provided a link to the article I would have sent you myself!  (It’s almost as if he used to work here Smiley Happy).  As that article suggests, you’ve come to the right place for help tracking down your receipt, and with just a few pieces of additional information, I may be able to help you get a duplicate copy.

 

For me to do so, I’ll just need you to use the blue “Private Message” button in my signature to send me the following:

 

  • Your first and last name
  • Your phone number
  • Your email address associated with your Best Buy account
  • Your My Best Buy Member ID
  • What product(s) are/were purchased
  • The rough total amount spent on the receipt, including tax
  • Form of payment
  • Date of purchase
  • Store location

 

I realize you may not have all of the information listed, but if you could at a minimum send me the first three items on this list, and as much of the rest as you can, I’ll be happy to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎12-22-2019

Re: Best Buy email address?

Oh you’re the best! I’m sending you a message now!
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Posts: 3,996
Topics: 35
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Registered: ‎11-29-2016

Re: Best Buy email address?

Good morning, justdoingmybest,

 

Thanks for getting that information sent over, and I’ll be replying to your message in a bit!  To read my message, you’ll want to log into your Support Forum account, and look to the orange envelope in the upper right-hand corner of your screen.

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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