10-22-2019 02:01 PM
Warning do not open Best Buy account. Had my identity stolen, so charges were made from my account totaling 1800 in three day period. First in Pacoima, Burbank, then West Los Angeles. I cancelled the card each time, but charges kept coming. Why? Because all the store requires is a fake Id and your ss#. Wow one charge was made on a card even before it was generated. Like Best Buy couldn't have notified me, isn't it suspicious that 3 charges were made in 3 different stores without the actual card. I had to call 3 times to get the charge removed. Then spend 30 minutes on hold with their security department which sent letters I have to return. I was so mad I said how about at least pay for the return postage on the letter. She said no. As a result 2 hrs wasted, credit score dropped 20 points. Just use your regular credit card extra points not worth the headache. No common sense or security.
10-24-2019 01:15 PM
Welcome back to our Best Buy Support forums! I wish it were under better circumstances that you were reaching out again, but I appreciate you sharing your experience with us. As someone who has had credit cards compromised in the past, I all too well know this is not a welcome situation to be in.
All of our My Best Buy Credit Cards are issued by Citibank, N.A., therefore any charges or billing are handled through them. I would recommend contacting the My Best Buy Credit Card support team through Citibank at (888) 574-1301 for further assistance with your credit card account. Our stores are expected to follow all policies set by them when it comes to accessing customer's credit card accounts if the card is not present.
I hope that between Citibank and the proper authorities, that you'll be able to get everything worked out. If you should have any additional questions or concerns, please don't hesitate to let us know.
10-24-2019 02:45 PM
10-24-2019 05:10 PM
We will fully cooperate with any investigations by one of those three sources and provide any information we can.
I appreciate you bringing this to our attention.