Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-20-2019

Best Buy cancelled my purchase for no reason

[ Edited ]

I’m from Brazil and I’m going to Orlando-FL next month. I’m trying to buy some products and shipping them to a friend’s address in Orlando-FL, and then I’ll pick them up when I arrive.
This is the first time I’m doing this, but I don’t understand why my order got cancelled, apparently for no reason, even though the payment was approved.
What should I do to complete my purchase?
Order #
{removed per forum guidelines}

Posts: 1,977
Topics: 209
Kudos: 53
Solutions: 47
Registered: ‎07-06-2009

Re: Best Buy cancelled my purchase for no reason

Hello, Vini1,


Welcome to our Best Buy Support Forum! I appreciate you taking the time to reach out to us regarding your recent order. It's a great idea to plan in advance of your trip here to ensure that your items are available, and having them sent to a friend's house is often the easiest way to accomplish that. 


I'd be happy to review what might have happened with your order. Can you please send me a Private Message with your name, phone number, and email address. You can send the message using the link in my signature below.


I look forward to hearing from you soon!

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!