08-27-2019 08:23 AM
08-28-2019 09:23 AM
Thank you for connecting with us here on the Best Buy Forums. We appreciate you taking the time to share your experience with us, although it certainly sounds like things could have been handled much differently during your visit to the Auburn Hills location. There are times when a product may not fall under the Terms of the Price Match Guarantee, but we always expect our Blue Shirts to communicate that professionally and respectfully. We’d love the opportunity to document this, in effort to improve the customer experience going forward.
To allow our team permission to document your feedback, we’d request you send a private message with your full name, email address, and telephone number. If you happen to recall the name of the Blue Shirt you were interacting with, that would also be helpful. To get started, simply select the blue box next to my name below.