01-22-2021 07:30 PM
Solved! Go to Solution.
01-22-2021 09:14 PM
Software issues like a corrupted OS are not covered by a manufacturer's warranty, which is limited to defects in hardware or worksmanship. As Geek Squad is in the business of solving issues, I agree with their diagnostic requirement. We don't really have a way to charge you for an OS installation, have it not fix your issue, and then send you on your way without a working computer. Total Tech Support is there to place Geek Squad as your IT person. Is it for everyone? No, I wouldn't offer it to someone who is capable of performing software maintenance or reloading computers on their own. For everyone else, if the services you request add up to a year long tech support plan it makes sense to offer it. That way, if you get a virus 6 months down the road you can have that taken care of under the plan vs. paying even more out of pocket.
Feel free to partner up with the manufacturer directly if you feel the software issue should be covered under manufacturer's warranty, it's not a decision Best Buy is part of as the retailer.
01-22-2021 10:02 PM
01-23-2021 12:36 PM
01-25-2021 06:26 PM