Best Buy Store Purchase

[Wolfman96]

I Pre-Ordered The Once upon a time in Hollywood steelbook on august 3, it was released September 27th. It is now October 21st and the film is still stuck in a “delayed” status and endlessly placing holds on my debit card! With NO options to cancel. Customer service has been useless, this is clearly a glitch on THERE end that needs to be resolved IMMEDIATELY.

[Ravi-BBY Social Media Specialist]

Hi there, Wolfman96,

Thanks so much for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. This is far from the feedback that we strive to hear from our customers. 

I would be happy to look into this closer and assist where possible. To get started, kindly send me a private message by clicking the blue button near my signature. Please include your full name, phone number, and email address, along with your order number.