06-23-2019 03:21 AM
06-24-2019 06:43 PM
Welcome to the forums!
I appreciate you taking the time to write us about your experience during your store visit. We try to pride ourselves in ensuring we provide great customer service. It saddens me to read about your experience. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I would just as upset if that would have happened to me, and I apologize for the way this made you feel.
I truly appreciate your business, and I am happy to learn that the rest of the staff was good to you. I would like to get this documented for internal review for you, and reach out to the store’s management as well. First, I am going to need some more details from you in order to better assist. Will you please send me a private message with your full name, phone number, and e-mail address connected to your BestBuy.com account? To send it click on the blue button next to my signature. I look forward to hearing from you.