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Posts: 2
Registered: ‎01-08-2020

Best Buy Online Instore Pickup Stuck On Preparing

Look i bought the oculus quest for my birthday which was last month, but i bought it last it even shipped cause it wasnt in stock at the store, so i ordered it for a store pick up...plz help i had bad nerves and im a lil worried

Posts: 2,474
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Kudos: 138
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Registered: ‎10-19-2017

Re: Best Buy Online Instore Pickup Stuck On Preparing

Greetings, TrintSoLonely,


Welcome to the Best Buy forum community and happy late birthday!  The Oculus Quest looks awesome so I’m a little bit jealous and totally understand why you want the most up-to-date info regarding your order’s status.


Typically, customers should keep an eye on their email for updates regarding shipping and store pickup since we send out automatic messages throughout the fulfillment process. With this said, I’d also be more than happy to take a peek at your order from here. To get started, I’ll need your full name, phone number, and email address. Be sure to keep your information secure by utilizing for forum Private Message option. I look forward to hearing back!



Kayla|Social Media Specialist | Best Buy® Corporate
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