09-27-2020 05:43 PM
09-29-2020 02:54 PM
Good afternoon, TKO1,
Welcome to our community forums. Open-box products are a great way to save on a purchase and I appreciate you taking the time to let us know about your experience at your local Best Buy.
We strive to make the return and exchange process as smooth as possible so I'm disappointed to hear this took longer than expected. I'm glad to hear you were able to work with a store manager to find a solution.
Your feedback is important so we can continue to improve the purchasing experience in the future. Please don't hesitate to reach out to us if you ever need assistance in the future, we're here to help.