10-24-2019 12:14 PM
Hello: I worked with Best Buy for the 2nd time updating our phones and switching carriers back in March. At that time the Samsung promo was Sirius XM gift certs via email as well as Samsung ear buds which I was told were on back order and would take 6-8 weeks. Neither item was ever received by me. When I was finally able to speak to someone in early summer, I was informed that the ear buds "ran out" and sorry but I wouldn't be getting those. And, I'd have to speak to corporate regarding the Sirius gift certs. I recently came across my paperwork from March with my original order number which reminded of this poor sales experience.
Best Buy should do something to replace these promo items that were never provided. I have already paid off our cell phone purchase on our BB card but we will eventually need to look at laptops etc for college. This mobile service experience may take our business elsewhere.
Please advise - I would prefer being able to review this with a Best Buy manager via email rather than phone.
10-27-2019 02:02 PM
We appreciate you reaching out to us on the Best Buy Forums, and I’m happy to welcome you to our online community. This is a great platform to be able interact with other members, discuss new tech, and even request support from the moderators. Our team is based out of our Corporate Headquarters, and we are happy to help however we can.
Purchasing a new phone is always exciting, and the experience is typically amplified when there are promotional incentives being offered. In some cases, those promotions are provided by the manufacturer, and depending on the specific one you are referring to, our options to assist may be rather limited. That said, we are more than willing to review your purchase with you.
When convenient, there are a few pieces of information that we will need to verify, and that will be best done privately. Next to my name below, you will find a dark blue button where you can send a private message. Please be sure to include your full name, email address, and telephone number. Once we have those details, anyone on our team will be permitted access to your purchase history.