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New Member
Posts: 4
Registered: ‎12-20-2019

Best Buy Managers covering up Fraud

I need to have a district or regional manager contact me. They make it impossible to take things higher.
I bought and paid for an appliance that was supposed to be delivered on the 18th. For 3 days they say its in transit, I ask for a refund and they wont give me a refund that I have a receipt for. They say corporate office cant figure it out.

The Clarksville Indiana store manager Jim and General Manager are lying. The GM had 3 employees tell me he was not in today. When I challenged him to deliver the item from the store he hung up on me, I feel they are covering up theft.

Best Buy Employee
Posts: 2,180
Registered: ‎01-09-2015

Re: Best Buy Managers covering up Fraud

The information provided to you is correct, the system will not allow a return until the item is moved out of in transit. At my location, the deliveries were out of my location which made it easy to follow up and check an item back in so I could perform the return. Some areas of the country have deliveries straight from their warehouse which complicates matters a bit. With that said, they should be able to assist in getting the item moved to a returnable status and get this taken care of for you.

District and Regional Managers are not customer facing, so the moderators will be unable to connect you with them.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 474
Registered: ‎09-03-2018

Re: Best Buy Managers covering up Fraud

A moderator will get to you. There are a lot of people who need help this time of year. The name calling isn’t necessary.
Posts: 4,458
Topics: 46
Kudos: 460
Solutions: 265
Registered: ‎11-29-2016

Re: Best Buy Managers covering up Fraud

Good afternoon, User911014,


Welcome to our forums, and thank you for sharing your experience with us.  Delays with the delivery of any order can often be frustrating, and I regret to hear your experience with our Clarksville, IN store has only added to your frustration.


If you’ve not received the appliance or the refund you’ve been looking for, please send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


I’ll be happy to take a closer look, and offer any additional assistance I can.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.



SeanM|Social Media Specialist | Best Buy® Corporate
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