11-21-2021 12:52 AM
Solved! Go to Solution.
11-21-2021 10:56 AM
11-21-2021 01:40 PM
Best Buy social media outlets including forums are run by corporate. As we are in a busy holiday season, they have increased post volumes and may not be able to get your post right away.
If this matter is immediately, you can call 1-888-BEST-BUY to attempt to resolve the matter. Otherwise Best Buy mods will do their best to help you with this matter when they are able to. Your patience is appreciated in this matter.
11-21-2021 09:33 PM
11-22-2021 01:30 PM
Welcome to our Best Buy Support forums. I can understand having your order cancelled and then not being able to get a refund to the gift cards that you used, is not a welcome situation. I appreciate wanting to get this resolved as quickly as possible.
I did see that you'd also reached out to us via Twitter, and Kristy is keeping an eye on the status of that ticket for you. I encourage you to keep in contact with her regarding any additional questions or concerns that you have regarding this matter. If you should need any other assistance, please feel free to post again!
11-24-2021 01:24 PM