09-07-2020 06:03 PM
09-11-2020 11:21 AM
Hi, AndrewCrow25, and welcome to our online community!
Thank you for reaching out to us on the forum for support and for being a loyal Elite member. I'm sure your in-laws were excited to finally unbox their new TV and set it up for use, and I can imagine all of your surprise when you noticed the broken screen. I can understand your alarm in this situation, and I hate to hear about the interactions that happened at the Frisco Best Buy to follow when you tried to return the unit.
While options in this situation may be limited, I'd like to take a closer look at your account and purchase to see how I can help. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,