Best Buy Store Purchase

[Srohitsairaj]

I have been asked to return the product in store and i did it but I have not received the full amount as a refund. I paid $849.99 but I received $820.00

[bobberuchi]

did it include something free that you did not include in the return?

Was it something marked as having a restocking fee?

[Srohitsairaj]

I just realized that there was free anti virus which they have charged me for. How can I return it? Not possible rather just start using the anti virus software

[SeanM-BBY Social Media Specialist]

Good evening, Srohitsairaj,

Welcome to our forums!  I’m sorry to hear there seems to be a discrepancy in the refund you were expecting after your order was returned, and the refund you received, but I’ll be happy to look into this matter further and offer any additional assistance I can. 

As bobberuchi has alluded to here, if your purchase includes a free item, or is discounted as a result of bundling items together, and the order is returned without the free gift, you should be refunded for the returned item, minus the value of the free gift.  This is outlined in our Special Offers & Digital Coupons Help Center article, which you’ll find here.

It sounds like this may be the case with your purchase, however, I’d like to look into your return further, to explore what options might be available.  For me to review your order and return, I’ll just need you to send me a private message using the blue “Private Message” button in my signature with:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,