04-08-2021 09:19 PM
I have been trying to leave a survey for an excellent trip to Best Buy in Fairfax, VA; but I have been able to find a way to take a customer satisfaction survey. I have a survey PIN at the bottom of my receipt, but I can't seem to find a survey. Any help would be much appreciated, thanks!
04-09-2021 09:44 AM
Thanks for reaching out! I'm glad to hear that you had an excellent visit to one of our locations recently, and that you'd like to leave some feedback for us. Our survey's are generally sent via email, and the customer PIN on your receipt is an identifier for your purchase.
I'd be happy to document this feedback here at the corporate campus and/or pass on your experience to the store, if you have not gotten a survey email. So that I can get started, please send me a private message with your full name, email or phone number, and a description of the service you received, if possible!