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Registered: ‎07-22-2019
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Best Buy Customer Service Issue | Upgrade+ Return

I recently purchased a MacBook Pro using Best Buy's Upgrade+ program and I am trying to return it. Unfortunately, it is three days past the return window. I went to the store to see if they would make an exception, and the manager was willing to help, but there was a physical limitation in the software that did not allow them to enter an override code. They advised me to contact 888-Best-Buy for assistance, but when I called the customer service line, they told me I had to go back to the store for them to process the return. I am extremely frustrated with the runaround I have been getting and am looking for a solution to this issue. Can anyone offer any advice on how to proceed? |

Posts: 163
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Registered: ‎12-07-2021

Re: Best Buy Customer Service Issue | Upgrade+ Return

Hi there, SBK002388,

 

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community. 

 

I can certainly understand wanting support on your MacBook Pro purchased with the Upgrade+ Program. You can return your purchase within Best Buy’s standard return and exchange period and your Citizens Pay account will be credited accordingly. 

 

However, out-of-policy returns cannot be completed for any Upgrade+ orders. If you require service on the item, you should contact Apple for any manufacturer’s warranty support.

 

I do apologize for the inconvenience. 

Ravi|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-22-2019

Re: Best Buy Customer Service Issue | Upgrade+ Return

Can an exception be made? The store was willing to do it and I also contacted Citizens and they are okay with the return as well. It is literally 4 days from the return date.

Posts: 163
Topics: 1
Kudos: 26
Solutions: 43
Registered: ‎12-07-2021

Re: Best Buy Customer Service Issue | Upgrade+ Return

Hi, SBK002388,

 

Due to the nature of the Upgrade+ Program, the refund process is tied to a line of credit, which may produce some complications with your refund. 

 

I would need to research this further to see if this is possible.

 

To get started, please send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number or Customer Service PIN from your receipt.

Ravi|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!