03-02-2019 03:03 PM
03-03-2019 01:40 PM
Hi there candacebh,
Welcome to the Best Buy Forums community, although I wish it were under better circumstances!
At Best Buy, we strive to provide our customers with the best possible customer service experience, and it truly disappoints me to hear that you had this experience in one of our stores. This is definitely not the kind of feedback we enjoy hearing, and I would be happy to document all of your concerns thoroughly here at our corporate office and ensure that this your feedback is addressed. So that I can gather some more information about this experience and for documentation purposes, could you please send me a private message on here?
To send me a private message, please click the button labeled "Private Message" in my signature below.