04-02-2019 10:17 AM
04-02-2019 11:05 AM
Welcome to the Best Buy Forums. Thanks for posting with us today.
I'm sorry to hear that your recent store experience did not meet your expectations. While our associates to not work on commission, we do expect them to do their best to be engaged with our customers and ready to help. I apologize that this is not what you experienced with your recent purchase and return. We appreciate your feedback, and would be happy to forward your feedback on to the greater leadership team at the store. If you would like us to also document your feedback, here at the corporate office, please send me a Private Message with your full name, email address, and phone number, so I can ensure that your comments are documented within the appropriate accounts. You can find a link to send a private message in my signature. It sounds like you have already returned your order, but if there is any additional action that you are seeking from Best Buy at this time, please include that information in your Private Message.