09-15-2021 05:31 AM
09-16-2021 12:31 PM
Good afternoon, darleneclandy,
Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this order. I know how important it is for a package to arrive on time, especially when it's for a birthday. I'm disappointted to hear that our phone agents haven't been able to assist you and would be glad to see how I may be able to help.
Depending on the form of payment used for this order, it can take up to one billing cycle for these funds to be available in your account. While our team generally has the same access as our phone agents, I'd like to review your order to see what options may be available to process this refund. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.