Best Buy Store Purchase

[darleneclandy]

Best Buy is awful and their customer service rep for their 1-800 number is worse. I made an in store purchase of a gaming PC on 8/23/2021. Unfortunately the gaming PC was not in store and the store clerk had to order it. I received an email on 8/26 stating my order was delayed and I should receive it by 9/8. When I tried to go online to cancel, their system would not let me complete a full refund. I called the 1-800 number and the lady said there was nothing she could do until 9/8. She said it would automatically cancel and give me a full refund. I called to check on my refund after the 48 hours Best Buy request. My refund had not been processed. I The horrible customer service rep told me I would not receive the tax from my order and I needed to contact the store where I purchased my items from. After being on the phone with this incompetent man listening to his dog barking for a little over an hour, requesting a supervisor but never speaking to one, and not being able to get help, the rep told me after looking at this one, I had to wait another 48 hours. For my full refund. I will never purchase from @Bestbuy online or in store again. Horrible customer service. My son will not have his PC by his birthday thanks to @Bestbuy are you happy you ruined a little boy’s 9th birthday.

[AndrewB-BBY Social Media Specialist]

Good afternoon, darleneclandy,

Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this order. I know how important it is for a package to arrive on time, especially when it's for a birthday. I'm disappointted to hear that our phone agents haven't been able to assist you and would be glad to see how I may be able to help.

Depending on the form of payment used for this order, it can take up to one billing cycle for these funds to be available in your account. While our team generally has the same access as our phone agents, I'd like to review your order to see what options may be available to process this refund. I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.