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Posts: 2
Registered: ‎10-20-2020

Been waiting over a week for my card to be credited for cancelled order

Hello I had my order cancelled last Monday (11/2) for a fridge that was cancelled by Best Buy because they could not get the product in. It is now 11/12 and my card still has not been refunded for the cancelled purchase. Any help on this would be great.



Posts: 6,667
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Registered: ‎08-21-2017

Re: Been waiting over a week for my card to be credited for cancelled order

Hi there, AnthonyHandlovitch,


Thank you for stopping by our community forums again. I know that a refrigerator is a big purchase and can understand wanting to receive this refund as quickly as possible. I'd be happy to help you look into this.


Depending on the form of payment used, refunds can take up to one full billing cycle to appear on your statement, but typically will reflect in the account sooner. I can certainly check to make sure that this refund was processed normally for you.


I will need a few more details so I can continue to review this order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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