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Posts: 3
Registered: ‎11-03-2020

Been trying to return laptop for 2 months, no one can tell me why I can’t

Long story, and I've told it 150 times to various Best Buy employees.

 

2 months ago, I bought a $2700 MacBook Pro for my business laptop, thinking it would be way better than one that I had that was just $1300. It wasn't, so I decided to return it.

 

10 days after I bought it, I tried to return it in the store. For some reason, their system wouldn't accept the return. They told me to call corporate and they could resolve it. They didn't know why I couldn't return it.

 

I called corporate, they said they'd send me a return label and I could send it in. Return label never came, so I called corporate again. Got through to someone else who PROMISED me I could return it in store after he talked to his supervisor. The next day was day 14 so I was very worried and asked to make sure the call was recorded and he said it was.

 

Went to the store the next day, and they couldn't do anything. Waited there for 2 hours while they tried. They said I'd have to wait to hear back from them.

 

They never called.

 

A few days later I went back to a different store, and waited for 2 hours again, and the same thing happened. They told me to wait and they'll get it fixed.

 

Never got fixed, never called me back. Now I'm 2 months in on this laptop. Haven't used it, it's just sitting in my closet. It's $2,700 that I need REALLY bad for my business.

 

I have been on hold with corporate for over 10 hours. I run a business, have 2 small children and a pregnant wife and do NOT have time to spend multiple hours per day on hold/talking to people who have no intention of helping me.

 

I feel so incredibly frustrated that a huge company like Best Buy just refuses to give me any support or help. I can't tell you how many times I've been told I'm being transferred to a manager, only to get transferred back to the original line and wait on hold more, just to get an entry level customer service rep.

Posts: 1,703
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Registered: ‎11-23-2018

Re: Been trying to return laptop for 2 months, no one can tell me why I can’t

Hi, BrandonSpragg, and welcome to our online community!

 

Thank you for posting on our forum for support, as I understand you haven't been able to receive help up to this point. I hate to hear about your laptop return situation, and I can imagine this to be frustrating. That's a lot of money put towards something you are not using, and I would be searching for assistance with this as well.

 

I'd like the chance to help with this return/refund. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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