06-17-2020 11:32 AM
Solved! Go to Solution.
06-17-2020 11:51 AM
It's not up to the police to decide if you can come into a private business location or not, it is the store manager's call. Unfortunately sounds like they made up their mind and don't feel comfortable with you being in their store. I don't think there is anything you can do to change that.
06-17-2020 01:04 PM
06-27-2020 05:16 PM
Hi there, Slikerhael,
Welcome to our Best Buy forum community!
Although I wish you were connecting with us under happier circumstances, I'm glad that you took the time to bring this to our attention. That said, we appreciate how patient you've been while waiting for a reply. We're currently handling a larger volume than normal, but are working to get to everyone as quickly as we can.
I know how much I enjoy visiting my local Best Buy store to check out new products when they come out, or to pick-up a product quick rather than having it shipped to me. So, I can imagine how disappointing it would be to hear that you are banned from the Best Buy location near you. I can imagine that's never a good feeling, but I can understand why it would be especially tough to be banned from a store based on someone else's actions.
While I can understand why you'd be confused to learn of the ban when you went back to the store if the police officer you spoke with outside said that the ban just applied to your friend, drumn_bass and jdogg836 are correct that ultimately that decision would be up to the store's General Manager.
I can't make any promises toward a certain result, as it would be up to the General Manager on if they'd like to lift the ban. However, I'd be happy to talk to them on your behalf to see if they'd change their mind. For us to get started, can you please send over your full name, phone number, and email using the "Private Message" option in my signature below?