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New Member
Posts: 3
Registered: ‎07-11-2018

Baited by Open Box Deal

Hello Best Buy,


Today, I was browsing online for a washer dryer combo. I found a suitable model for each, and saw online that an Open-Box, Satisfactory Condition Washer was available at my local Best Buy. Its retail value was $559.99, $140 less than a new washer of the same model. Being interested, I decided to investigate further.


I spoke to a man named Kevin on the phone. He confirmed the Open-Box washer was available in-store, and better yet, it's retail value was actually $489.99. Better savings! Purchases of Open Box, Satisfactory appliances can only be made in-store, and so I made my way over.


Upon arriving, I spoke with Chris and Bob in Appliances. They were very accomodating, and I appreciate their assistance. Unfortunately, though, it turned out that the Open-Box model I was told was available was nowhere to be found. Given that this was the last day of a July 4th sale, I decided to make a purchase using my Best Buy Rewards Card and set up a delivery date.


I do not appreciate being baited by savings that do not, in fact, exist. This is a failure in inventory and corporate logistics in my opinion, and without an effort to match the prices I was offered online and over the phone, I intend to cancel my order and search elsewhere for a better deal.


Below is the original Open-box link (it still shows a $140 savings)


Thank you,


Best Buy Employee
Posts: 580
Registered: ‎01-09-2015

Re: Baited by Open Box Deal

That link changes based on the person viewing it.  For instance, it shows the stores around me.  Which location did you have issues with the item not being available?  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎07-11-2018

Re: Baited by Open Box Deal

This was at the South Portland, Maine location.

New Member
Posts: 3
Registered: ‎07-11-2018

Re: Baited by Open Box Deal

Here is a screenshot showing the above mentioned Open-Box price.

Posts: 2,586
Topics: 17
Kudos: 261
Solutions: 137
Registered: ‎11-29-2016

Re: Baited by Open Box Deal

Good afternoon James,


Welcome to our forums.  We’re a bit backlogged at the moment, so I apologize for the delay in our reply to your post.  Your patience is greatly appreciated, and I’ll be happy to address your concerns going forward. 


Missing out on a sale is often a disappointing experience, and I’m sorry to hear you were unable to purchase the open-box washer you had your eye on.  While we try to ensure the inventory levels listed on are as accurate as possible, unfortunately, we’re unable to guarantee these listings are completely error-free, and reflect the up to the minute inventory of our local Best Buy stores.  I’m sorry to hear your shopping experience at our South Portland, ME location wasn’t as simple and straightforward as you may have originally hoped, but we’ll be unable to offer you the open-box price for your new washer.  I realize this may not have been the answer you were hoping for, and I apologize for any further disappointment this news may bring.



SeanM|Social Media Specialist | Best Buy® Corporate
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