08-17-2022 03:37 PM
On January 4th 2022 I purchased $17,444.38 worth of Thermador appliances -- paid in full up front. The estimated availability dates varied from almost immediately as late as June for one item. This was better than the estimated availability dates from other retailers, which is why I chose Best Buy.
Three of the applicanes were still not delivered in late June so I stopped in a Best Buy store and asked for an update. After some confusion I was told they would not be available until early August.
As of today, August 17th, none have been delivered so I went to the online help and asked for an update with the chat feature. I was told all three are currently backordered unti January 20th, 2023. That's seven months later than the esimate which tricked me into purchasing from Best Buy and more than one year from the original order date.
I was offered help finding other appliances to order instead which have earlier estimated availability dates.
In addition to the obvious inconvience to living in a new construction home missing several major appliances I am furstrated by:
I would respectuflly suggest that Best Buy quickly find me the items I long ago paid for, by paying someone an expiditing premium if needed, or find some other satisfactory way to rectify this situation at your expense and burden -- not mine.
08-17-2022 04:54 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I were in your shoes.
I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.
|Jason|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
08-19-2022 01:22 PM
08-19-2022 05:21 PM
11-23-2022 07:38 PM
This topic has been moved to Customer Service under the board BestBuy.com for further review.