03-02-2019 06:26 PM
So I was in the store with 3 other friends. One of my friend wanted to purchase 2 32gb 9.7" ipad and I wanted one for myself. After paying for the 2 ipads that my friend bought, I was being told by the store manager that I couldn't purchase one myself because there was a limit, 2 per each customers. She said that because we were "together" therefore we were counted as one. So we could only purchase 2 ipads for ALL 4 OF US.
Now, how could she assume we were together? Also, what exactly does she mean when she said we were together? Does that mean we live together? we were from the same family? or we were just friend or coworker?
Just because we are all Chinese and speak the same language does not mean we are together. As a minority herself, she should know better not to make that assumption.
Bottomlinei is if best buy doesn't want my business, I can always take my business elsewhere. No big lost!
Solved! Go to Solution.
03-03-2019 02:00 PM
Thank you for joining us at the Best Buy Community forums. I understand how disappointed you must have been when you were unable to purchase that iPad.
As noted in our Terms & Conditions, we reserve the right to impose quality limits on purchases for any reason. I cannot speak to the specific reasons that your purchase was denied, but, in my experience, it is not uncommon for limits to be placed on a group that entered and is shopping together.
I will be sure to document this in our corporate systems. If you have any questions, or if there’s anything further I can assist you with, please let me know.
03-03-2019 02:35 PM
Did you happen to see that manager’s name while you were in the store? That would be helpful for my documentation.
If so, please send that to me through a private message, by using the link in my signature below this post.
03-03-2019 04:54 PM
Thank you for your response. I understand stores have their own terms. However we were not there to clean out all the supplies. We were just looking to buy 3 ipads, not 10 or 20.
Think of it this way, if you and your friend go to a bestbuy store, you want to buy 2 ipads and your friend want 1, and someone in the store told you can't because you two walk into the store together. How would that make you feel? Sometimes you have to use common sense. It is just an ipad, not an anitque. The store manager shouldn't make it such a big deal.
And no, I did not ask for the name of the manager. It was on 3/2/19 around 3pm. I am sure if you want to, you can easily find out from your end.
03-03-2019 05:07 PM
Thanks very much for those additional details. I completely understand your perspective here, and, as I said, I’ll be sure to document this on my end. Any actions taken as a result of this will be proprietary to Best Buy, and not something I can share, but I assure you we take this seriously.
If there’s anything else I can help you out with, please let me know.
03-03-2019 05:50 PM
You're very welcome.
I hope that you'll choose to shop with us again in the future. If you do, and if you run into anything you need assistance with, please don't hesitate to reach back out here on the forums.