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New Member
Posts: 1
Registered: ‎02-03-2021

Bad customer service

I purchased a Nikon camera on 2/2/21. I found a better camera the same day so I decided to return the  ikon camera back to Best Buy. The camera was never used and the box still had the seal in tact never opened. The man that serviced me was rude and said I couldn't return the camera unless I paid the 15% restocking fee. I told him how is that if I never opened the box he flipped the box over poked and prodded with the bottom of the box and said it looked like it was opened. I asked for a manager and he whispered something to her and before she even looked at the box she said I had to pay the restocking fee. I told her why don't she cut the seal open the box up and see that the camera has not been used. She ask him can she do that for me and he said no because then the box would be considered opened. Makes no sense one because if she was the manager why did she have to ask him can she do that two if the box was so called open already why couldn't they just "open it back up" and check the camera. How can I get my full refund and how can people like this work at a public place and treat customers so rude? 

Posts: 1,832
Topics: 92
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Solutions: 98
Registered: ‎11-23-2018

Re: Bad customer service

Hello, meairmilam, and welcome to our online community!


Thank you for posting on our forum for support, although I hate to hear about the interaction you had at your local store when looking to return your Nikon camera. Our Return & Exchange Promise outlines that drones, DSLR cameras and lenses, mirrorless cameras and lenses, and other specific items are subject to a 15% fee when returning. You should receive a notification stating this when making purchases both at our store locations and on our website. As you mentioned your camera was unopened, and our policy mentions there is no restocking fee if the product is unopened, I'm happy to look into this further and see how I can assist.


To start, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your in-store receipt. Also, did you end up completing this return, or do you still have the device? Did you attempt to return the device at the same Best Buy location you originally purchased it from? You can find the blue option to message me to the right of my name below.


Allison|Social Media Specialist | Best Buy® Corporate
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