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New Member
Posts: 2
Registered: ‎03-07-2019

Bad customer service

I have been a loyal Best Buy customer for my car audio equipment for the past 5 years. I went into the Columbia MO, location today to switch out an amplifier I purchased to match the amperage of my subwoofer I purchased. I was told they could not do that, and was told to just keep blowing subwoofers instead of correcting the problem. (I’ve spent a lot of money on stereo equipment here). With that being said you guys have lost me as a customer, I will not be coming to Best Buy for anything ever again.
Recognized Member
Posts: 215
Registered: ‎09-03-2018

Re: Bad customer service

There is something missing here. I don't believe you were told "keep blowing subwoofers." Thats ridiculous. What events lead up to this? Were they very busy? Did the amplifier come from Best Buy?

New Member
Posts: 2
Registered: ‎03-07-2019

Re: Bad customer service

Nothing missing here. That’s what the store manager said. Because I told him the amp I’m running to my subwoofer is just gonna keep blowing them subwoofers. And she said “okay, keep doing that”. Turning your gain up on an amplifier causes distortion which blows speakers. Every car audio guy knows that. And of coarse it came from Best Buy. They weren’t busy at all
Posts: 3,219
Topics: 50
Kudos: 232
Solutions: 172
Registered: ‎08-21-2017

Re: Bad customer service

Hello Jsearcy1995,

 

Thank you for joining our community forums and letting us know about your experience at our Best Buy Columbia store. We work hard to provide expert service every day and I would certainly like to take a deeper look in to this. Can you please send me a private message with some more information about your visit? Do you remember the name of the manager you spoke to? What date and time did you visit? Could you please also send your full name, email address and phone number so I can document this here at our corporate office? To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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