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Posts: 1
Registered: ‎04-01-2021

Bad business, return policy is a lie!!

I purchased a new battery for a camera that I bought, and when the store associate was helping me, I asked what if it doesn't fit? He advised me that I could return it or replace it. 

Well, it was the wrong battery, and when I tried to return it, I was told that I couldn;t, because it's a battery. 

What kind of policy is this??

I paid $50.00 for it in good faith, and this is how I get treated???

I bought over $10K in appliances from Best Buy and I want to pull them all out and return them all!! 

So much for customer satisfaction!!

You lost a customer over $50.00.

Great job!!

Posts: 9,565
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Registered: ‎11-10-2008

Re: Bad business, return policy is a lie!!

I'm sorry to hear this was the experience you received when you shopped at Best Buy. As Best Buy carries some batteries, some may not fit all cameras or devices. The employees at Best Buy should be knowledgable when it comes to the products it suggests to its customers.

 

A Best Buy mod may be able to help make this right so we appreciate your patience while they get to your post.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 4,675
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Registered: ‎11-29-2016

Re: Bad business, return policy is a lie!!

Good morning, FSUBOB,

 

Welcome to our forums.  I can certainly understand your frustration after being told your return should be accepted, only for it to be declined at a later date, and I regret the inconvenience this experience has undoubtedly caused. 

 

As hockeycanuckjc mentioned, we expect all our Blue Shirts to be well-versed in our policies, including our Return & Exchange Promise.  In regards to batteries, because they are consumable, we’d consider them to be “final sale” or “nonreturnable” items, which would be why your return request was denied.  You’ll find more information regarding our Return & Exchange Promise here.

 

With that said, I’d like to take a closer look into your battery purchase to make sure we’re exploring all options available for you at this time.  For me to review your purchase further, I’ll ask that you send me a private message with:

 

  • Your fist and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of your receipt

 

As you can imagine, we’ll want to keep this information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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