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Posts: 3
Registered: ‎04-10-2019
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Bad Service at Blossom Hill, California Store

[ Edited ]

Best Buy promise! will go down with Store managers like Tyler at teh Blosson Hill store in San Jose;

 

Getting to be  horrible Having purchased and Apple TV I found that the remote control was broken (Glass  was cracked) . I took the package to be returned. Unfortunately, Best Buy did not accept the return. 

Instead they were extremely rude.

 

This is not the usual Best Buy I knew as they are typically extremely friendly.

 

The store manager at the Blossom you store who was working at around 4 o'clock named Tyler did not resolve the matter. In addition, another assistant named Juan was also extremely rude and did not want to lift the hand to help on the matter or even to the customer support person from 888 237 8289

 

I am an elite customer where we had purchased over hundred thousand dollars worth of goods from Best Buy.

 

My telephone number in the account is {Removed per forum guidelines}.

You definitely need to train your manager in the associates at the Blossom Hill store.

This is rather an exception.

Best Buy has been in business compared with other customers, primarily because of your great support and friendly manner.

These type of individuals should be fired immediately and eliminated from your staff.

Always a compromise. It would be best if Best Buy can provide some courtesy and educate your  staff at the Blossom store to get their act together.

 

I'm rather disappointed. As Best Buy coudl end up like Good Guys and Circuit City.

 

However an on line agent  Yohan spoke and resolved the matter, very politely.

 

The staff along with the  Manager named Tyler.

 

 

 

Llavan {Removed per forum guidelines}

 

 

Posts: 5,636
Topics: 63
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Registered: ‎12-23-2016

Re: Bad Service at Blossom Hill, California Store

Hello, Llavan,

 

Welcome to the Best Buy Community forums. Thanks very much for taking the time to sign up, and for being an Elite My Best Buy member. I’m sorry about the poor experience you had at our San Jose store.

 

Under our Return & Exchange Promise, we are unable to accept damaged items as returns, and it sounds like your remote would qualify as damaged. That said, we should never be rude to a customer, and I apologize for the poor experience you had with the folks in our San Jose store and over the phone. I’m happy to hear that Yohan was able to find a solution for you here.

 

I’ll be sure to document this in our corporate systems and reach out to the store about this. Thank you so much for taking the time to share this with us. We need to know when things like this happen so we can work on improving.

 

I’m sure the next time you shop with us we’ll provide superior service. If there’s anything else I can assist with, please let me know.

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-10-2019

Re: Bad Service at Blossom Hill, California Store

Dear Kelly,

 

it is just that the word damaged! Is the problem.

I purchased the item on 6th late in the evening and when I opened the box I found out the remote at the bottom had a slight crack. That started to propagate (worse) as I started using it.

This should be taken as a positive as one should be reporting this to Apple so that this would not happen.

 

I can understand if the damaged was done after some time, and that could have been created by the user.

 

In this case I don't consider it as a damaged goods as it was a failure out of box.

 

Anyway, most important at least you are responding to the complaint. This is great as Best Buy has to compete with companies such as Amazon. Initially I thought your board  was jus to pacify people. I'm glad Best Buy is taking things serious.

 

In a common business sense! Having purchased over hundred thousand dollars worth of personal equipment (including for my home theater, etc.). It would have been best if the manager, Tyler be trained to use some common sense judgment. Instead of trying to accuse the customer for creating the damage.

 

Once again I was glad to talk to Yohan to calm me down and take care of the matter.

 

Once again I'm glad Best Buy is investing into associates such as you. Else, the large big-box companies such as Best Buy would not exist.

 

Best Buy is one company who has got the retail together. Therefore I would highly that Best Buy management is on the right track.

 

Thanks,

Llavan

Posts: 5,636
Topics: 63
Kudos: 529
Solutions: 326
Registered: ‎12-23-2016

Re: Bad Service at Blossom Hill, California Store

Hi, Llavan,


We really appreciate your feedback on this, and I completely understand where you’re coming from on this. We take every concern a customer brings to us seriously, because we know we aren’t perfect and always want to get better.


We’ll work to offer better service going forward, but please reach back out if you ever need help with a future purchase from us.


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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