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Posts: 3
Registered: ‎09-15-2017

BOGO w/ AT&T Connection - Troublesome Offers by Best Buy

[ Edited ]

Purchased a mobile in Best Buy Mobile (De zavala) on April 10th with ATT connection.

I was told to pay for both devices for 3 months and would get a refund after 3 months.


Reported Best Buy and created an incident but no support so far.
Best buy case number: 
{removed per forum guidelines}


In the bill provided by Best Buy Mobile clearly states that $974.98 savings.


After multiple attempts to settle with AT&T, we decided to return the device to store due to lack of support from AT&T. Please guide in the process to do it. Expecting your early reply in this regard. We believe Best Buy is one of the customer centric organization and hence requesting for a refund soon.


If device return is not possible, request Best Buy to provide us $974.98 (savings as promised in the bill) towards the payment to AT&T.


6 months Payments to AT&T for device - $165
Payment for Gas & phone charges to follow up and recover - $ 50
Total Requested refund for device return- $215

Posts: 5,011
Topics: 39
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Registered: ‎12-23-2016

Re: BOGO w/ AT&T Connection - Troublesome Offers by Best Buy

Hello daniel1982,


Thanks for joining us at the Best Buy Community forums. I’m sorry to hear that you have run into some billing issues with your new mobile phone. I know how frustrating that must be for you.


Using the information in your post and forum registration I was able to look into this for you. I’m happy to see that you’ve been able to reach out to our executive response team and that you are working with Dan on this. Going forward, Dan will be your best point of contact on this, so should you have any additional questions or concerns I encourage you to continue working with him.


If you ever need assistance on a future Best Buy purchase please don’t hesitate to reach back out to us here on the forums and we’ll do our best to help you out.




Kyle R|Social Media Specialist | Best Buy® Corporate
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