Best Buy Store Purchase

[J0nd33r3]

I recently purchased the galaxy s10 and recieved the s10e supposedly free for verizon. The sales person told me i would recieve a bill credit by the third month, and if i hadnt, to come back on talk to someone in the store. That was on 3-24-19. I went in on the 6-23-19 and a different sales person told me that i could not recieve the bill credit because a stipulation was to have the unlimited plan and unless verizon changed it, there wasn't anything that could be done. I know if someone sold me a phone and told me i would get a seperate phone free via bill credits, thats what should be done. What can i do to remedy the situation.

[J0nd33r3]

1

[Sarah-BBY Social Media Specialist]

Hello, J0nd33r3,

Thank you for connecting with us here on the Best Buy Forums. We certainly appreciate you thinking of Best Buy for the new Samsung Galaxy s10 phone purchase! We try our best to partner with our vendors, in effort to deliver promotions that our customers will enjoy. A free phone via bill credit is definitely a great deal! I can understand looking for more information on the promotion, if you have not seen it applied to your bill yet. We’d be happy to review the details of the purchase, and see exactly what the Terms of the promotion were at that time.

To proceed, we will need to obtain some information. Please send a private message, by clicking the blue box next to my name below. Be sure to include your full name, email address, and telephone number. If an order number or customer service pin from a receipt is available, please add that to your correspondence as well.

We look forward to hearing from you.