06-24-2019 08:45 PM
06-26-2019 04:21 PM
Thank you for connecting with us here on the Best Buy Forums. We certainly appreciate you thinking of Best Buy for the new Samsung Galaxy s10 phone purchase! We try our best to partner with our vendors, in effort to deliver promotions that our customers will enjoy. A free phone via bill credit is definitely a great deal! I can understand looking for more information on the promotion, if you have not seen it applied to your bill yet. We’d be happy to review the details of the purchase, and see exactly what the Terms of the promotion were at that time.
To proceed, we will need to obtain some information. Please send a private message, by clicking the blue box next to my name below. Be sure to include your full name, email address, and telephone number. If an order number or customer service pin from a receipt is available, please add that to your correspondence as well.
We look forward to hearing from you.