Best Buy Store Purchase

[legallylitt]

Hello BestBuy

I orderd a ps5 in January and picked it up at the store. 

Once I turned it on and tried to connect online I was met with an error stating that I was banned from Playstation network. After contacting Playstation suppourt I gave up when they said there was nothing they can do. 

A few months pass and I found a thread online (today 5/6/2021) which asked to verify all of the serial numbers from the box to the playstation to the one on the order recipte. 

I called bestbuy and they were able to assist me with getting the serial number of the unit I was sold. Come to find out the system I was handed and have has a different seiral number than what is on the order. Bestbuy customer service said that since it has been too long since my purchase that there is nothing they can do for me. I contacted playstation support and they said they cannot help me because the unit was not purchased through them but through a third party (best buy) 

I called again and a PS support member notified me that the unit was reported lost/stolen. That is impossible because I picked it up from the best buy store in person and is still in my possesion nor did I report it lost or stolen.

I am at a standstill and do not know what to do because this simple mishap is causing my ps5 from connecting to the Playstation Network. 

Please give me some alternatives or advice on what I can do next. My only option is to gather all my evidence and contact my bank letting them know that I recieved a stolen/lost product from bestbuy and hope they give me my money back. 

You can reach me on here or via email at {removed per forum guidelines}

Thank you 

[SeanM-BBY Retired: Social Media Specialist]

Good evening, legallylitt,

Welcome to our forums, and thank you for sharing your experience with us.  From what you’ve described, this certainly sounds like an understandably frustrating experience, and it’s one I regret to hear you’ve been dealing with since January.

I’ve been unable to locate any purchase using the email address you provided here, so I’d like to take a closer look into this order and offer any additional assistance I can, however, I’m hoping you’ll be able to provide me some additional information first.  If you could send me a private message with:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,

[legallylitt]

Raymond {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}

[SeanM-BBY Retired: Social Media Specialist]

Good evening, legallylitt,

Thank you for posting this information.  It appears the name you’ve provided here does not match the name you provided us when joining our Support Forums.  In accordance with our Privacy Policy, we’ll be unable to discuss this order with anyone other than the person listed as the purchaser of this product. 

Because we’re unable to verify your identity at this time, I recommend the purchaser contact our phone support teams at 1-888-BESTBUY or 1-888-237-8289, for further assistance.

Thank you,

[bobberuchi]

if it didn't work the day you bought it why didn't you return it right away.

[nycrocks212]

The playstation is fine. The system is working fine. There is nothing wrong with the product. I just cannot online so I thought the issue was with my internet connection or playstion plus issue. Plus its a ps5 you know how difficult it was to get one and thought maybe an update would fix the error code I kept getting.