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Posts: 1
Registered: ‎10-27-2019

BBB complaint filed - ID {removed per forum guidelines}

[ Edited ]

Best Buy order number {removed per forum guidelines}.  Samsung Galaxy Note 10+ 512GB (SMN975UZKEV) was cancelled before new service was initiated with Verizon.  Now the phone is no longer on sale.  Store location - 15750 Shady Grove Rd, Gaithersburg, MD 20877.  Unbelievable poor customer service.


Posts: 433
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: BBB complaint filed - ID {removed per forum guidelines}

Hi there, runchkin! 


Welcome to the Best Buy Support Forums! 


I understand you have some concerns regarding an order that you recently placed that was cancelled. Cancellations are never fun, and I know that we will typically do everything possible to try and avoid having to cancel an order. It's disappointing to hear that you weren't able to get your new phone in this case, and I can see why you'd want to get assistance with your concerns. 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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