03-11-2018 07:27 PM
03-12-2018 02:22 PM - edited 03-12-2018 02:22 PM
Welcome to the forums. Thanks for posting! As a gamer myself, I can imagine the disappointment in receiving a new console only to have the control not work. That’s truly a bummer!
It is correct in that in order to process an exchange, the entire console would have to be brought in. The vendor considers the controller and console together to simply be one item and they are not eligible to be exchanged separately. I do, however, acknowledge how this could cause some inconvenience in your situation and for that I’m very sorry. We do appreciate feedback like this here at our corporate office and I thank you for sharing this experience.
|Luke|Social Media Specialist | Best Buy® Corporate|
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