06-22-2021 05:19 PM
I would like to talk with someone regarding my experience at NE Philadelphia Best Buy on Monday June 22nd 2021. I went in to buy a $2000 HP 32" all-in-one computer and left empty handed after:
1. Arrived shortly after opening and waiting over 40 minutes before being helped (by someone not even from the computer department who saw me waiting the whole time)
2. Finally being helped and finding an open box which I was offered 10% off the posted price due to the long wait
3. The sales person offered to check with the manager to see if they could do a little better. The manager came out and not only offered nothing additional he also took away the 10% I was already offered.
For what it's worth there was also a special needs man playing repetitive loud music on a computer which was bothering customers. As the parent of a special needs chilld, I asked the salesperson about him and she said he is there almost daily and often gets thrown out. I gave the salesperson my business card and noted I'd donate whatever I saved toward helping this man get his own computer. Too bad the manager ruined my day and that man's.
06-23-2021 12:34 PM
Welcome to the forums!
I appreciate you taking the time to write us about your experience at our NE Philadelphia location. We try to pride ourselves in ensuring we provide great customer service, and it saddens me that your experience was not what you expected. This is not the feels we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. I am here to help in any way I can.
I would like to reach out to the store’s management team to ensure this issue gets addressed and will also document your experience at a corporate level for internal review. This will help find any coaching and training opportunities available for them and ensure this gets addressed. First, I am going to need some more details from you. Please, private message me with your full name, phone number, e-mail address, and any names or details you'd like to share. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.
06-26-2021 10:10 AM
Thank you for the heads up, scottmaggie! I have responded to your private message as well. You can find it when logged in, by clicking on the small orange envelope at the top of your screen. We can continue our conversation there.
06-29-2021 07:06 PM
I want to say that Best Buy went above and beyond to resolve this for me. The store GM Pat was extremely supportive and helpful.
I am 100% satisfied with the outcome. Thanks to all.