03-03-2019 03:01 PM
03-04-2019 11:01 AM
Thanks for writing to us, and welcome to our Support Forum.
I truly appreciate you taking the time to share with us the experience that you had trying to place this order, as well as in our Jacksonville store. As a shopper, I appreciate kind an helpful customer service, and I apologize that this hadn't been the case when working with a member of the leadership team there. Luckily, you've come to the right place for some help, and we are happy to assist.
So that we can begin, we will need a bit more information from you. Can you send us a Private Message (PM) with your full name, email address, and phone number? You can send me a PM by selecting the blue button in my signature that says Private Message.
I look forward to your message and working with you towards a resolution to the troubles you've faced.