04-23-2021 10:53 AM
04-23-2021 12:59 PM
Good afternoon, TaylorJRS,
Welcome to our community forums and thank you for taking the time to let us know about your visit to our Best Buy Clovis location. I know having any major appliance stop working is a huge hassle, especially something as important as a refrigerator. I can understand wanting to get this delivery completed as quickly as possible.
Our store locations will provide the earliest available delivery date for your area. While I understand waiting three weeks isn't ideal, our phone agents would generally be unable to schedule an earlier appointment.
Did your mother have a chance to speak to a store manager about her experience? If not, I would be happy to reach out to the management team at this store on her behalf. She can reach us by creating a forum profile and posting here or by giving us a call at (888) BEST-BUY or (888) 237-8289. We look forward to hearing from her however she contacts us!
05-01-2021 11:53 AM
05-01-2021 01:03 PM
Thank you for the information, TaylorJRS. I appreciate you taking the time to let us know that we can do better, and I wanted to thank you for bringing this experience to our attention.
Your feedback helps us to improve through all aspects of our business, one of the largest being our in-home delivery and installation services. I work at the Corporate Office, and would be more than happy to document and to share your feedback from your experience internally. We’ll use this feedback to help us address any coaching/training opportunities going forward, and we'll use it to help us provide a better experience for you in the future. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.