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New Member
Posts: 2
Registered: ‎04-23-2021

Awful Experience @ Clovis, CA store!

Yesterday, 22April my mom’s fridge quit. Picked out new fridge @$2800. No one to help us @ all! Were told all were @ lunch so 25min later, finally a blue shirt. He was very helpful but after paying we were told delivery is on May 12. 3 weeks? Really? Or we could order online & get on 25April, pick up@ store ourselves & install ourselves. My mom is type1 diabetic&needs insulin cold &is on a strict budget. Called BestBuy phone# in queue for 10min only to be hung up on. 2nd time same. This is the 5th time we’ve shopped @ Best Buy & either get ignored or made to feel we are bothering the associate. I know people are busy or having bad days & I’m a very patient forgiving person. I’m thinking maybe no more Best Buy. Got my mom’s $ returned & went to Lowes to get same fridge cheaper & delivered in 2days. Customers are your bread & butter...maybe try treating them better.
Posts: 5,910
Topics: 200
Kudos: 512
Solutions: 292
Registered: ‎08-21-2017

Re: Awful Experience @ Clovis, CA store!

Good afternoon, TaylorJRS,

 

Welcome to our community forums and thank you for taking the time to let us know about your visit to our Best Buy Clovis location. I know having any major appliance stop working is a huge hassle, especially something as important as a refrigerator. I can understand wanting to get this delivery completed as quickly as possible.

 

Our store locations will provide the earliest available delivery date for your area. While I understand waiting three weeks isn't ideal, our phone agents would generally be unable to schedule an earlier appointment.

 

Did your mother have a chance to speak to a store manager about her experience? If not, I would be happy to reach out to the management team at this store on her behalf. She can reach us by creating a forum profile and posting here or by giving us a call at (888) BEST-BUY or (888) 237-8289. We look forward to hearing from her however she contacts us!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-23-2021

Re: Awful Experience @ Clovis, CA store!

Thanks for taking the time to respond. Again, we didn’t expect red carpet treatment & fully understand our place in line. Her issue was more with customer service after calling 3 times, 1st getting disconnected while working towards a resolution, 2nd being given a direct # with whom we spoke & 3rd calling this # only to leave a message that was never replied to. So, we went back to Best Buy & had all $ returned & purchased same refrigerator @ Lowes, which was less expensive & delivered 2 days later. Maybe if delivering items is a ongoing issue for Best Buy, just a suggestion... beef up on your delivery staff.😊
Posts: 103
Topics: 6
Kudos: 22
Solutions: 1
Registered: ‎08-02-2019

Re: Awful Experience @ Clovis, CA store!

Thank you for the information, TaylorJRS. I appreciate you taking the time to let us know that we can do better, and I wanted to thank you for bringing this experience to our attention.

 

Your feedback helps us to improve through all aspects of our business, one of the largest being our in-home delivery and installation services. I work at the Corporate Office, and would be more than happy to document and to share your feedback from your experience internally. We’ll use this feedback to help us address any coaching/training opportunities going forward, and we'll use it to help us provide a better experience for you in the future. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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