Best Buy Store Purchase

[akt_clt]

If someone is listening!!!!

I purchased Appliance set (Samsung Washer and Dryer) in store on October 15th. So close to Thanksgiving sale. It was delivered in a few days/week. During sale I was assured a pricematch, and any differences. Is that a scam, probably not, but there are issues with the process.

Within few days of its delivery its price dropped, I was in my return window. along with a substential amount to BBY GC. I asked pricematch, and sure enough that I was in policy. I was request for few days and check mailbox for GC. Within few days, I got partial price difference in my CC. But never received my GiftCard. I contacted Customer support, got reference numbers, but never received my GC. I am still waiting after calling for hours over the phone calls.

Can someone help?

[Allan-BBY Senior Social Media Specialist]

Hey, akt_clt,

We appreciate you taking the time to connect with us here, and I can of course understand you being concerned if you did not receive a gift card you expected to receive. I would love to look into this. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

Thanks,

[gbcman]

I am having an issue with this as well. I bought a MacBook Air in November (2021) and later saw Black Friday deal on it ($50 cheaper) and contacted BB right away, was promised a refund. Never happened. Spent hours on chat and calls, was promised again…nothing. Again contacted BB via chat and nothing but empty promises…so frustrated. There is a LOT more to this story (had to follow BB rep’s directions and drag my business partner along to return and buy back the same MacBook to get my rewards points which didn’t resolve anything) but there is no one really interested to hear it. There is more and more incompetency and unprofessionalism of multiple agents and BB reps. I’ve been an elite plus member for 5 years and recommended BB to many, unfortunately I hear similar stories from my friends and consider take my business elsewhere.
So sad to see BB going this direction….

[akt_clt]

That's the thing, most of BBY customers are invested in it. But if BBY turns into a policy black hole, there's no reason for customer coming back to it. It is trust that brings me back to the store each time.

[gbcman · Accepted solution]

Yup, so true. I used to shop there for most of my office needs and beyond but since lately I have less and less trust I am looking at other options. 

[ETP]

Got the price match and after 60 days it is still not in my account.