12-10-2021 12:32 PM
If someone is listening!!!!
I purchased Appliance set (Samsung Washer and Dryer) in store on October 15th. So close to Thanksgiving sale. It was delivered in a few days/week. During sale I was assured a pricematch, and any differences. Is that a scam, probably not, but there are issues with the process.
Within few days of its delivery its price dropped, I was in my return window. along with a substential amount to BBY GC. I asked pricematch, and sure enough that I was in policy. I was request for few days and check mailbox for GC. Within few days, I got partial price difference in my CC. But never received my GiftCard. I contacted Customer support, got reference numbers, but never received my GC. I am still waiting after calling for hours over the phone calls.
Can someone help?
Solved! Go to Solution.
12-10-2021 04:08 PM
We appreciate you taking the time to connect with us here, and I can of course understand you being concerned if you did not receive a gift card you expected to receive. I would love to look into this. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.
12-17-2021 09:54 AM
12-17-2021 10:04 AM
That's the thing, most of BBY customers are invested in it. But if BBY turns into a policy black hole, there's no reason for customer coming back to it. It is trust that brings me back to the store each time.