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New Member
Posts: 5
Registered: ‎04-23-2021

Attention Law Enforcement

[ Edited ]

Best Buy Employees are using their authority at Best Buy to commit crime, for example causing harm. I went into a Best Buy and the manager cursed at me, almost placed hands on me and shut the door on me and banned me to protect their job. I contacted Best Buy. A representative said I was allowed to shop at the store and I went back and they kicked me out again and called the cops. All I did was complain about why I wasn't able to return an item. All because the first manager didn't like me. It seems they are imitating gangs. At work. Very unprofessional and criminal.

 

Involved names: Lulu. Amber {removed per forum guidelines}. Catherine and Tim (other managers involved). Please don't say they committed no crime. They did. Here's a transcript of employee intentionally telling me I'm allowed back when I'm not.

 

Amber {removed per forum guidelines}(22:40:30 GMT) : Sure thing.
Amber {removed per forum guidelines}(22:40:46 GMT) : You can visit the store.
Visitor (22:40:58 GMT) : oh so im allowed to shop at the store again?
Amber {removed per forum guidelines}(22:41:47 GMT) : Yes you can visit the store to purchase.
Visitor (22:42:20 GMT) : oh ok . so i can go in the store

 

Not only that she racked up points for good customer service pretending I was helped. She lied.

Posts: 698
Topics: 30
Kudos: 151
Solutions: 49
Registered: ‎02-08-2019

Re: Attention Law Enforcement

Hey, JohnSmith123,

 

Thanks for reaching out to us, though I wish it were under better circumstances. I'm sorry to hear that you had an unpleasant interaction in one of our Best Buy locations. Our chat agents generally don't have insight into store decisions such as this, so I apologize for the further inconvenience that you had when the chat representative told you to go back to the store.

 

I'd be happy to document this feedback here at the corporate campus. So that I can get started, please send me a private message with your full name, email, and phone number. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-23-2021

Re: Attention Law Enforcement

all of what's going on should be seen by everyone to prevent people from using their authority to commit crime. I will respond to you in private message, but at the same time. I can tell you exaclty what id like. LuLu and Amber should not use their authority at Best Buy to cause harm on anyone. And I do think I should be able to shop at the store again without being discriminated against.

New Member
Posts: 5
Registered: ‎04-23-2021

Re: Attention Law Enforcement

. i personally think they should be talked to. and stopped. maybe not fired. but stopped. definately. wondering  if im allowed back at the store as well.

Recognized Member
Posts: 214
Registered: ‎07-16-2014

Re: Attention Law Enforcement

Something tells me there might more to this story, or the very least, another side.