03-18-2019 12:55 PM
Solved! Go to Solution.
03-18-2019 01:15 PM
Hello, DiamondXSky, and welcome to our online community!
Thanks for reaching out to us through the Forum page and choosing Best Buy for your next laptop purchase. I know this can be a very important decision, and finding the right laptop that you're comfortable with and suits your needs is crucial!
It sounds like you've been working closely with our Geek Squad on trying out different models. As far as returning the current computer you have, that would be something to chat with your Geek Squad services about. They should be able to answer all of your questions about options available to you.
Also, you mentioned a price drop within a week of making your purchase. I encourage you to review our Price Match Guarantee to see if this is something we could price match for you if you decide to keep the model.
Please let me know if I can help with anything further,
03-18-2019 01:18 PM
03-18-2019 01:20 PM
03-18-2019 02:15 PM
Good Afternoon, DiamondXSky,
Thank you for sharing your experience with us here on our Best Buy Support Online Forum Community. It sounds like you might’ve encountered a ban/warning from our partners APPRISS (formally TRE). I apologize for any frustration this experience may have caused you.
I’ve sent you a private message to gather some more information to look into this further. You can check your private messages by ensuring you’re logged into your forum profile and selecting the orange envelope in the top right-hand corner.